Thank you for shopping with Pizupaw. We want you and your pet to be completely satisfied with your purchases. In the event that you need to return or exchange a product, please review our Return and Exchange Policy outlined below.

Eligibility for Returns and Exchanges:

a. Products Eligible for Returns:

Unopened and unused pet food, treats, and other packaged products.
Non-perishable items, such as pet accessories, toys, and grooming tools.
Products in their original condition, packaging, and with all tags intact.

b. Products Not Eligible for Returns:

Perishable items, including refrigerated or frozen pet food.
Products that have been opened, used, or damaged by the customer.
Items explicitly marked as non-returnable or non-refundable.

Return and Exchange Process:

a. Initiation of Return or Exchange:

Contact our customer support team within 7 days from the date of delivery to initiate a return or exchange.
Provide the order number, item(s) to be returned or exchanged, and a brief explanation for the return or exchange.

b. Return or Exchange Authorization:

Once we receive your request, our team will review it and provide you with further instructions.
We may require additional information or evidence, such as photographs, to assess the eligibility of the product for return or exchange.

c. Return Shipping:

For eligible returns or exchanges, we will provide you with a return shipping label or arrange for the item to be picked up.
You are responsible for packaging the item securely and ensuring it is returned in its original condition.

d. Refunds and Exchanges:

Refunds will be issued to the original payment method used during the purchase process, excluding any shipping charges.
Exchanges will be processed once the returned item is received and assessed for eligibility.
If the exchanged item has a different price, you will be refunded or charged the difference accordingly.

Damaged or Defective Products:

a. Damaged Products:
If you receive a damaged product, please contact our customer support team within [2] days of delivery.
Provide details of the damage, along with supporting evidence such as photographs.
We may require you to return the damaged item or provide proof of destruction before issuing a refund or exchange.

b. Defective Products:

If you believe you have received a defective product, please contact our customer support team within [2] days of delivery.
Provide details of the defect, along with supporting evidence such as photographs or videos.
We may require you to return the defective item or provide proof of destruction before issuing a refund or exchange.

Non-Delivery or Missing Items:

a. Non-Delivery:

If you have not received your order within the estimated delivery time, please contact our customer support team.
We will investigate the matter with the shipping carrier and provide you with a resolution.

b. Missing Items:

If an item is missing from your order, please contact our customer support team within [2] days of delivery.
We will verify the order details and investigate the matter to determine the appropriate resolution.

Exceptions and Conditions:

a. Promotional and Bundled Items:

If a promotional or bundled item is part of your purchase, the return or exchange may require the complete set to be returned.

b. Clearance or Sale Items:

Clearance or sale items may have different return or exchange policies. Please refer to the specific product listing for details.

Contact Us:

If you have any questions or need assistance with returns or exchanges, please contact our customer support team